Our Famous Product Guarantees
Our products have been proudly backed by our famous Lifetime and Q (Quality) Guarantees for more than 50 years, so you can buy with confidence.
Our guarantees cover customers to a level above and beyond traditional guarantees.
Tupperware Brand products are guaranteed by Tupperware Australia Pty. Ltd. and Dart Industries (N.Z.) Ltd. and/or its parent company, Tupperware Brands Inc., to the original owner, to be free of manufacturing defects and to perform under normal domestic conditions for the lifetime of the product*.
Our goods come with additional guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Find Out What`s Covered
Our guarantees do not cover reasonable wear and tear through normal use, or the misuse, abuse or alteration of products. Only products purchased through an Authorised Tupperware Representative are covered by our guarantees.
We will replace any Tupperware product, or any part thereof, that, under normal domestic use, shows a manufacturing defect. Where the same product, or part thereof, in your colour choice is not available for replacement, Tupperware will provide an equivalent Tupperware product, or part thereof, of comparable function.
*Tupperware Brand products with our Q (Quality) Guarantee are items, or parts thereof that under normal use (e.g. blades) are covered for 30 days from the date of purchase, provided they are returned with your order receipt. Some products are covered by a combination of the Lifetime or Q Guarantee or other product-specific guarantees. These products are identified with one or more asterisks (the * character) to indicate the type of guarantee for those specific products.
If your purchased product is faulty upon delivery, please return it to your Consultant within 30 days, with proof of purchase for free replacement of your product.
For all other claims and in addition to consumer rights, Tupperware now has a self-service system that allows you to manage your claims online, and delivers replacement products straight to your door. All claims are assessed at Tupperware`s discretion.
How To Lodge A Claim
Follow these 3 easy steps to lodge a claim:
1. Head to https://www.warranty.tupperware.com.au and create an account. Make sure you update your delivery address prior to lodging a claim.
2. Once you have submitted your claim, you will get an email with a link to make a payment of $12.95 GST Inc (per 4x items). This is a flat rate postage fee for the delivery of replacement product.
3. Once payment is made, it takes 4-6 weeks for the replacement product to be dispatched.
Items returned for inspection
Depending on the nature of your claim, Tupperware may request for the part or product being claimed to be sent in to our head office for review, at your own cost. Once received by Tupperware, we will review your claim and you will receive notification of your claim`s outcome. We request that all products returned are clean and dry. Products or parts submitted to Tupperware Brands for evaluation will not be returned. We responsibly recycle any part or product that is not covered by our guarantees and for which a claim has been submitted. All recycled products are made into flower pots, park benches and pallets through a recognised recycler.
Our Price and Delivery Guarantee
At Tupperware, we aim to ensure all our products are available throughout the duration of our seasonal catalogue (6 months). Sometimes, due to reasons beyond our control, some products may become temporarily unavailable during this time. Within reasonable time limits, we will endeavour to make this item available again at the price advertised in the catalogue at the time of your order. You can check availability of products you are purchasing with your Consultant at the time of purchase.
Your rights as a consumer
These guarantees do not limit any additional rights you may have under the Competition and Consumer Act 2010 (Australia) or Consumer Guarantees Act 1993 (New Zealand) in relation to any faulty or defective products. If you have any queries regarding our guarantees, or a Tupperware product or replacement, please contact our Customer Care team directly on 1800 805 396 Monday-Friday 9am-5pm AEST or 0800 805 396 in NZ.
Need help with your claim?
Contact us on 1800 805 396 (Australia) or 0800 805 396 (NZ) Monday-Friday 9am-5pm AEST.