How to make a claim

 
To receive a replacement product or part under one of our Guarantees, simply follow these 3 easy steps:

1. Create an account (or log in if you have an existing account). Make sure you check and update your delivery address prior to lodging a claim.

2. Select only one reason for lodging your claim. Multiple answers may result in a false claim rejection. Once you have submitted your claim, you will get an email with a link to process your delivery fee (current prices at right). This fee is for postage only, you do not pay for any product(s) or part(s) replaced.

3. Once payment is processed, replacement product or parts will be dispatched within 4 - 6 weeks.

Buy With Confidence

Our Famous Product Guarantees

Our products have been proudly backed by our famous Lifetime and Q (Quality) Guarantees for more than 50 years, so you can buy with confidence.

Our guarantees cover customers to a level above and beyond traditional guarantees.

Tupperware Brand products are guaranteed by Tupperware Australia Pty. Ltd. and Dart Industries (N.Z.) Ltd. and/or its parent company, Tupperware Brands Inc., to the original owner, to be free of manufacturing defects and to perform under normal domestic conditions for the lifetime of the product*.

Our goods come with additional guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Find Out What`s Covered

Our guarantees do not cover reasonable wear and tear through normal use, or the misuse, abuse or alteration of products. Only products purchased through an Authorised Tupperware Representative are covered by our guarantees.

We will replace any Tupperware product, or any part thereof, that, under normal domestic use, shows a manufacturing defect. Where the same product, or part thereof, in your colour choice is not available for replacement, Tupperware will provide an equivalent Tupperware product, or part thereof, of comparable function.

*Tupperware Brand products with our Q (Quality) Guarantee are items, or parts thereof that under normal use (e.g. blades) are covered for 30 days from the date of purchase, provided they are returned with your order receipt. Some products are covered by a combination of the Lifetime or Q Guarantee or other product-specific guarantees. These products are identified with one or more asterisks (the * character) to indicate the type of guarantee for those specific products.

If your purchased product is faulty upon delivery, please return it to your Consultant within 30 days, with proof of purchase for free replacement of your product.

For all other claims and in addition to consumer rights, Tupperware now has a self-service system that allows you to manage your claims online, and delivers replacement products straight to your door. All claims are assessed at Tupperware`s discretion.

How To Lodge A Claim

Follow these 3 easy steps to lodge a claim:

1. Head to https://www.warranty.tupperware.com.au and create an account. Make sure you update your delivery address prior to lodging a claim.

2. Once you have submitted your claim, you will get an email with a link to make a payment of $8 + GST (per 5x items). This is a flat rate postage fee for the delivery of replacement product.

3. Once payment is made, it takes 4-6 weeks for the replacement product to be dispatched.

Items returned for inspection
Depending on the nature of your claim, Tupperware may request for the part or product being claimed to be sent in to our head office for review, at your own cost. Once received by Tupperware, we will review your claim and you will receive notification of your claim`s outcome. We request that all products returned are clean and dry. Products or parts submitted to Tupperware Brands for evaluation will not be returned. We responsibly recycle any part or product that is not covered by our guarantees and for which a claim has been submitted. All recycled products are made into flower pots, park benches and pallets through a recognised recycler.

Our Price and Delivery Guarantee

At Tupperware, we aim to ensure all our products are available throughout the duration of our seasonal catalogue (6 months). Sometimes, due to reasons beyond our control, some products may become temporarily unavailable during this time. Within reasonable time limits, we will endeavour to make this item available again at the price advertised in the catalogue at the time of your order. You can check availability of products you are purchasing with your Consultant at the time of purchase.

Your rights as a consumer
These guarantees do not limit any additional rights you may have under the Competition and Consumer Act 2010 (Australia) or Consumer Guarantees Act 1993 (New Zealand) in relation to any faulty or defective products. If you have any queries regarding our guarantees, or a Tupperware product or replacement, please contact our Customer Care team directly on 1800 805 396 Monday-Friday 9am-5pm AEST or 0800 805 396 in NZ.

Need help with your claim?

Contact us on 1800 805 396 (Australia) or 0800 805 396 (NZ) Monday-Friday 9am-5pm AEST.

Things to note

Delivery Fee

All approved claims incur a nominal AUD$8.00 + GST delivery fee, for up to 5 approved claim items.

This fee is subsidised by Tupperware in the majority of cases. you do not pay for any product(s) or part(s) replaced.

Some items may need be returned for inspection

Depending on the type of your claim, Tupperware may request that a product or part thereof be returned for review (non-refundable postage, at the customer`s cost).

Once the item(s) have been received, Tupperware will review and progress your claim. You will then receive a notification of your claim`s progress via email.

We request that all products returned are clean and dry. Tupperware will not return products or parts submitted for claims, and will recycle all returned item(s) responsibly.

Privacy

Tupperware values your privacy.

To learn more, please see these links.

Contact Us

AUSTRALIA 1800 805 396
NEW ZEALAND 0800 805 396